FAQs
Platform Capabilities
What is RemitSo's transaction processing capacity?
RemitSo is designed to handle high transaction volumes. It can easily process 60 transactions per minute and scale up to 100 or more as needed.
Will the RemitSo platform experience lag or crashes if the transaction limit is exceeded?
To ensure a smooth experience, any requests exceeding the processing capacity are queued intelligently, preventing system crashes or lag.
Does RemitSo support multiple currencies?
Yes, RemitSo is designed to handle global transactions and supports a wide range of currencies.
As a RemitSo master admin, can I create customized access controls for my partners and agents?
Absolutely! RemitSo's white-label platform provides granular access control features. You can define roles with specific permissions, manage data access, and ensure your users only see what's essential for their needs.
Security and Compliance
How does RemitSo address data security and compliance, especially regarding GDPR?
RemitSo prioritizes data security and compliance with regulations like GDPR. The platform can be deployed on servers within your local jurisdiction, giving you control over your customer data and ensuring adherence to regional data protection laws.
What security measures are in place to protect sensitive financial data within RemitSo?
RemitSo employs multiple layers of security:
- Data encryption (both in transit and at rest)
- Role-based access controls
- Regular security audits and vulnerability assessments
- Multi-factor authentication
How does RemitSo ensure disaster recovery?
By default, RemitSo backs up data up to 00:00 (midnight) of the previous day. More frequent backups or extended retention periods can be arranged at additional cost.
How does RemitSo protect against cyber attacks?
RemitSo utilizes AWS WAF (Web Application Firewall) with pre-configured security rules to protect against common cyber attacks. We also recommend integrating tools like Cloudflare for enhanced security.
Does RemitSo include built-in sanctions screening?
Yes, RemitSo provides sanctions screening at no cost to its customers. This functionality is powered by sanctionlookup.io and is fully integrated into the platform.
KYC/AML Compliance
How does RemitSo help Money Transfer Operators with KYC and AML compliance?
RemitSo comes pre-integrated with a leading AML/KYC solution to help you meet your compliance obligations.
Can Money Transfer Operators integrate their own KYC/AML policies?
Yes, RemitSo can be integrated with other AML/KYC solutions upon request.
Support and Service Level Agreements
How does the RemitSo support team handle customer queries?
You can contact the RemitSo support team directly via WhatsApp, Skype, or email. Our typical response time is between 1 to 30 minutes during working hours.
What service level agreements (SLAs) does RemitSo offer?
We offer two SLA options:
- Basic Support: Resolution times vary based on issue severity
- Small: 30 minutes to 2 hours
- Medium: 1 business day
- Large: 2 business days
- Premium Support: A dedicated technical account manager provides personalized support and faster resolution times (typically 30 minutes to 1 business day).
Costs and Billing
Are hosting costs billed separately?
Yes, to ensure data sovereignty and compliance, server maintenance costs are billed separately each month based on actual server costs.
Getting Started
Do I need a licence to use RemitSo?
Yes, a valid licence that allows you to operate as a money transfer operator in your business jurisdiction
How does RemitSo ensure compliance with regulations like AML and KYC?
RemitSo has robust compliance features built-in, including KYC/AML checks, transaction monitoring, and reporting. We help you stay ahead of regulatory requirements and mitigate risks.
Can RemitSo integrate with my existing systems and third-party services?
Yes, RemitSo seamlessly integrates with a wide range of third-party systems, including banks, payment gateways, and other financial institutions. Our extensive API library ensures smooth data exchange and efficient processes.
Does RemitSo offer a mobile app and website to end customers?
Yes, RemitSo provides a customizable website, mobile applications for iOS and Android, enabling your customers to send and receive money conveniently on their smartphones.
Is RemitSo compliant with international regulations?
Yes, RemitSo is designed to comply with global regulations, including KYC, AML, and other anti-fraud measures. Our compliance features help you mitigate risk and maintain the highest standards of regulatory adherence.
Is RemitSo a cloud-based or on-premise solution?
RemitSo is a cloud-based money transfer application software, which means you can access it from anywhere with an internet connection. It eliminates the need for complex on-premise installations and maintenance.
Does RemitSo provides API Documentation?
For MTOs with their own development teams, we provide detailed client API documentation, enabling them to build and integrate their own web and mobile applications seamlessly with our backend system.